Privacy Policy – 99pkr Online Gaming

1 Introduction

99pkr is committed to protecting the privacy of all players who use the platform. This Privacy Policy describes how we collect, store, use and share personal information when you access or use the 99pkr website, mobile app or any related service.

By creating an account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. It should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together form the full framework for using 99pkr.

This policy applies to all registered and unregistered users of the platform in Pakistan. Where personal data is involved, we act as the data controller responsible for how it is processed.

2 Data We Collect

We collect personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and through payment processors when you make transactions.

We do not knowingly collect sensitive personal data such as health information, religious beliefs or political views. We do not collect information about users who are minors — the platform is for adults aged 18 and above only.

3 How We Use Your Data

The data collected by 99pkr is used for specific, legitimate purposes related to operating the platform and serving registered players. We use your personal data to:

• Create and manage your player account.
• Process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast and Bank Transfer.
• Verify your identity when required, including for withdrawals above certain thresholds.
• Communicate with you about your account, including transaction confirmations, security alerts and support responses.
• Personalise your platform experience — for example, showing relevant game categories based on your activity.
• Detect and prevent fraud, money laundering and any other suspicious activity on the platform.
• Comply with any applicable legal obligations that require us to retain or disclose certain data.
• Improve the platform by analysing usage patterns and identifying technical issues.
• Send you promotional communications where you have opted in to receive them.

4 Payment Data and PKR Transactions

All financial transactions on 99pkr are handled in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or Bank Transfer, the transaction is processed through the relevant payment provider's infrastructure.

• 99pkr does not store full payment credentials — mobile wallet PINs, full bank account numbers or card details are not retained on 99pkr servers.
• Payment providers process transactions under their own privacy policies and security standards.
• Transaction records — amounts, dates, methods and reference numbers — are retained by 99pkr as part of your account history for operational, security and record-keeping purposes.
• Withdrawals are only processed to payment accounts registered in your own name.

5 Sharing Your Data

99pkr does not sell or rent your personal data to third parties for marketing purposes. We may share your data in the following limited circumstances:

• Payment processors: Data necessary to complete deposits and withdrawals is shared with JazzCash, Easypaisa, Raast and banking partners.
• Identity verification services: Where age or identity verification is required, data may be passed to a verification service provider.
• Technical service providers: Platform hosting, analytics and support infrastructure providers who process data on our behalf under data processing agreements.
• Legal and regulatory obligations: Where required by applicable law or by a competent authority, we may be required to disclose certain data. We will comply with any such lawful request.
• Fraud prevention: In cases of suspected fraud, account misuse or money laundering activity, data may be shared with relevant parties as part of an investigation.

Any third parties who receive personal data on our behalf are required to handle it securely and to use it only for the specific purpose for which it was shared.

6 Cookies and Tracking

99pkr uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and to understand how players use the site. Cookies are small text files stored on your device by your browser.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These include session management, login state and security tokens. You cannot opt out of these without affecting platform functionality.
• Performance cookies: Collect anonymised data about how players navigate the platform. This helps us identify pages that load slowly or features that are difficult to use.
• Preference cookies: Remember your settings such as language preference and game display options.
• Analytics cookies: Used to understand aggregate usage patterns. Data collected is anonymised and not linked to individual player accounts for marketing purposes.

Most browsers allow you to manage or disable cookies through their settings. Disabling essential cookies may prevent certain parts of the platform from working correctly.

7 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards, in line with our operational and legal requirements. Specific retention guidelines:

• Account data: Retained for the duration of your account and for a period following account closure to handle any outstanding disputes or regulatory requirements.
• Transaction records: Retained for a minimum of five years following the transaction date, in line with standard financial record-keeping practices.
• Identity verification documents: Retained only as long as necessary for verification purposes and in accordance with applicable record-keeping obligations.
• Support communications: Retained for a reasonable period to allow follow-up and quality review.
• Technical and usage data: Typically retained for shorter periods and used in aggregated, anonymised form for platform analytics.

When data is no longer required, it is securely deleted or anonymised. You may also request deletion of your account data — see the Your Rights section below.

8 Security

99pkr takes the security of your personal data seriously. We implement technical and organisational measures to protect data against unauthorised access, alteration, disclosure or destruction. These include:

• Encrypted transmission of data between your device and our servers (HTTPS).
• Hashed storage of account passwords — we cannot retrieve your password in plain text.
• Restricted access controls — only authorised staff with a legitimate need can access player account data.
• Regular security reviews of platform infrastructure and third-party integrations.
• Session timeout and activity monitoring to detect and respond to suspicious login behaviour.

Despite these measures, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.

9 Your Rights

As a 99pkr player, you have rights over your personal data. These rights can be exercised by contacting our support team at [email protected].

10 Minors and Under-18s

The 99pkr platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by a minor, that account will be immediately suspended and any data associated with it deleted.

Parents and guardians are encouraged to monitor and manage the online activities of minors in their household and to ensure that the 99pkr platform is not accessible to under-18s on shared devices.

11 Changes to This Policy

99pkr may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in applicable standards. When we make material updates, registered players will be notified by email or via an in-platform notification.

The updated policy will always be published on this page with a revised date. Continuing to use the platform after notification of an updated policy constitutes your acceptance of the new version. If you do not accept the updated policy, you should stop using the platform and contact support to close your account.

12 Contact

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal data has been handled, please contact the 99pkr support team:

• Email: [email protected]
• Available 24 hours a day, 7 days a week.

For general questions about the platform, the FAQ page covers many common topics. For questions about responsible gaming, visit the Responsible Gaming page.